Delivery Policy

 
Delivery Cost - £1.95 per order for UK delivery.
 
Delivered within 2-3 working days - 2nd class post
Delivered Monday-Friday (excluding bank or
public holidays)
Despatched by Royal Mail Second Class Post or Hermes if more than 3 items.
 
EXPRESS Delivery
 
Delivered in 1 working day if  the order is placed by 12 noon - delivered  Monday to Friday only
 
Delivered Monday-Friday (excluding bank or
public holidays)
Delivered by TNT Express
Will  require a signature
Cost per order - £10.00
 
EUROPEAN UNION DELIVERY
 
Europe – sent by TNT Express courier takes 2-3 days -£20.00
 
Delivery Address
You may request delivery of your purchases to an address that is not the same as the billing address of the credit card used to make your purchase.  If you set up an account online, you may record as many delivery addresses as you wish.  This will enable you to easily select from them when placing each of your orders, saving you a lot of time and effort!
 
Signature Required
For security and to ensure they reach the intended recipient, certain packages dispatched will require a signature on receipt.
 
Order Progress & Despatch
If you have set up an account on our website, you will be able to track the status of your order online.  We will send you a despatch e-mail confirming when your goods are on the way to you.
 
Availability
Every attempt is made by Mini Vanilla to keep its stock levels accurate and fully up-to-date.  Unfortunately, there may be rare occasions when our stock management system believes there to be availability on an item within the business, when physically we are out of stock.  Where a stock out occurs we will endeavour to locate the item in a store for you. We will notify you as quickly as possible to establish whether you wish to proceed with your remaining order and whether you would like to replace the unavailable item with any other. We may also be able to ‘split’ your order in such circumstances and send any missing items separately free of delivery charge
 
RETURNS
 
We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.
What is our Returns Policy?
We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.
 
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.
 
You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund including any delivery charge.
 
 
How do I return something?
You can send your return by post with the delivery note that came with your parcel. Please give details of the items you are returning and enclose the note with your returned parcel. It would really help us in developing our products if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.
 
Make sure your items are securely wrapped and send your return to:
Returns Department,
Mini Vanilla Ltd
Stable Ridge
Hampstead Lane
Dorking
Surrey
RH4 3BU
UK
 
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
 
We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.
What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
 
If a fault develops outside of the 30 day return period, contact us on  + 44 1306 877665(Monday - Friday 9.00am to 5pm, or by email on sales@minivanilla.combefore you return the item so we can discuss the fault with you and agree the best way forward . We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
 
How do I arrange an exchange?
If the product you require is still available we will exchange it for you free of charge. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs less than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
 
Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange or gift vouchers. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased.
 
How long will it take to deal with my return?
Once your parcel has been received by our team it can take up to 10 working days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
 
When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.