Customer Service test

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements

If you need to contact the Mini Vanilla team you can email them at Info@minivanilla.com

or call them on 01306 877665 (9am-5pm Monday to Friday GMT)


Shipping & Delivery

U.K. DELIVERY INFORMATION FREE UK STANDARD DELIVERY
UK Standard Delivery (within 2-4 working days) - FREE
For our Standard delivery service, whilst we endeavour to meet all stated delivery times, on rare occasions during periods of excessive demand it may not be possible to do so.
UK NEXT DAY DELIVERY
Express delivery – overnight courier by Interlink , requires a signature.
UK Next Day Delivery (next working day, if order is placed before 2pm) - £6.00


EUROPEAN UNION DELIVERY Europe – sent by Interlink courier takes 4-5 days -£16.00

Delivery Address You may request delivery of your purchases to an address that is not the same as the billing address of the credit card used to make your purchase. If you set up an account online, you may record as many delivery addresses as you wish. This will enable you to easily select from them when placing each of your orders, saving you a lot of time and effort! Signature Required For security and to ensure they reach the intended recipient, certain packages dispatched will require a signature on receipt. Order Progress & Despatch If you have set up an account on our website, you will be able to track the status of your order online. We will send you a despatch e-mail confirming when your goods are on the way to you. Availability Every attempt is made by Mini Vanilla to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when our stock management system believes there to be availability on an item within the business, when physically we are out of stock. Where a stock out occurs we will endeavour to locate the item in a store for you. We will notify you as quickly as possible to establish whether you wish to proceed with your remaining order and whether you would like to replace the unavailable item with any other. We may also be able to ‘split’ your order in such circumstances and send any missing items separately free of delivery charge.

Privacy & Security
Returns & Replacements
our returns policy

We want you to be happy with the goods and service that you receive from Mini Vanilla. As such, we will provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through Mini Vanilla. com

You have:

28 days, from the receipt of goods, in which you can return your order.

Seven days, from the day after that on which you agree to go ahead with any service, in which you can cancel your order (unless the service has already been provided).

You MUST cancel your order in writing, via the website, within the timeframes given.

how to return a product

It is essential to please notify the us in writing, via the website, if you wish to cancel or return your order.

You must NOT destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

Following such notification and subject to the terms of this policy, and terms & conditions for shoppers on this website, we will then issue a refund of your order payment.

You must return the goods appropriately packed to us.

The costs of return postage will be at your expense unless the goods are faulty. Please include with the returned goods your full contact details, a note stating the reason for return and specify any exchange you wish to make to replace the returned item. Please obtain proof of postage. Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, conditional upon stock availability. Refunds will be made to your credit or debit card only, via online payment facility. Returns address Mini Vanilla Limited c/o RSB Highthorn Farm Wymeswold Leicestershire LE12 6SE.: We are unable to accept responsibility for returned items until received by our distribution centre. Until this point the items remain your responsibility. We strongly advise therefore that you use Royal Mail registered post and retain proof of postage, when returning items. We also cannot accept responsibility for goods damaged in transit during their return to us.